Shipping Policy

At My Dear Mabel, we aim to make receiving your order as simple and seamless as possible. All orders are carefully packed and dispatched from Australia with tracking provided, so you can follow your order every step of the way.

Processing Times

Please allow 1–2 business days for your order to be processed and dispatched. Orders placed on weekends or Australian public holidays will be processed on the next business day.

During launches, promotional periods and other high-volume periods, processing times may be slightly longer. We appreciate your patience during these times.

Australian Shipping

We currently offer shipping across Australia through Australia Post.

Delivery timeframes are estimates only and may vary depending on your location, peak periods, public holidays and circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information is correct before completing their order.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the address before dispatch; however, once an order has been shipped, we cannot guarantee that the delivery address can be changed.

My Dear Mabel is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order is returned to us and needs to be resent.

Delayed or Missing Parcels

Once an order has been dispatched, delivery is handled by the shipping carrier. While we will assist wherever reasonably possible with delivery enquiries, carrier delays may occur outside our control.

If your tracking information shows an unexpected delay or you believe your parcel may be missing, please contact us so we can assist you with the appropriate next steps.

Returned to Sender

If an order is returned to My Dear Mabel due to an incorrect or incomplete address, failure to collect the parcel, or unsuccessful delivery attempts, the customer may be required to pay an additional shipping fee before the order is resent.

Authority to Leave

Depending on the delivery service and instructions selected, a parcel may be left in a safe location. Customers are responsible for ensuring that the delivery address provided is suitable for receiving parcels.

Questions

If you have any questions about the delivery of your order, please contact us at info@mydearmabel.com and include your order number.