Frequently Asked Questions

We begin processing orders as quickly as possible, so we cannot guarantee that changes or cancellations can be made once your order has been placed.

Please contact us at info@mydearmabel.com as soon as possible with your order number, and our team will do their best to assist you.

Please contact us as soon as possible at info@mydearmabel.com with your order number and correct shipping address.

If your order has not yet been dispatched, we will do our best to update your details. Once an order has been shipped, we may be unable to make changes to the delivery address.

Order confirmations are automatically sent to the email address provided at checkout. Please check your spam or junk folder first.

If you still cannot find your confirmation, contact us at info@mydearmabel.com and include your full name and any relevant order details.

Only ONE discount code can be used per order unless otherwise stated.

Discount codes cannot be applied retrospectively after an order has been placed.

Yes — complimentary shipping is included on all orders over $120.

We currently ship to AUSTRALIA ONLY, but look out we might be expanding soon.

We aim to process and dispatch orders within 1–2 BUSINESS DAYS.

Estimated delivery times after dispatch are:

Standard Shipping: 2–9 BUSINESS DAYS

Express Shipping: 1–4 BUSINESS DAYS

Please note that these are estimates and delays may occasionally occur outside of our control.

Standard Shipping: $9.99 OR FREE OVER $120

Express Shipping: $14.99

Shipping options and exact costs will be displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow 24 HOURS for tracking information to become active after receiving your confirmation email.

Please first check around your property, with other members of your household, and in any safe locations where the parcel may have been left.

You can also contact AUSPOST directly using your tracking number.

If you still cannot locate your parcel, please contact us at info@mydearmabel.com, and we will assist you where possible.

Each product page includes a size guide to help you find your best fit.

As fit can vary between different styles and silhouettes, we also recommend checking the product description for any specific sizing or fit information.

This will depend on the individual style and your preferred fit. Please check the product description for specific fit recommendations.

For further sizing assistance, contact us at info@mydearmabel.com and our team will be happy to help.

Selected styles may be restocked depending on availability and demand.

SIGN UP FOR RESTOCK NOTIFICATIONS and FOLLOW US ON INSTAGRAM to stay updated on returning styles and new releases.

We do our best to display our products as accurately as possible. However, colours may appear slightly different depending on lighting, photography, screen settings, and the device being used.

We do our best to display our products as accurately as possible. However, colours may appear slightly different depending on lighting, photography, screen settings, and the device being used.

We want you to love your My Dear Mabel purchase. Eligible items can be returned within 21 DAYS of DELIVERY for A REFUND, STORE CREDIT, or EXCHANGE, provided they meet our return conditions.

Items must be:

• Unworn and unused
  
• Unwashed
  
• In their original condition
  
• Returned with all original tags attached
  
• Free from makeup, fake tan, perfume, deodorant, pet hair, or other marks
  

Please see our full Returns Policy for complete details.

Items must be returned with all original tags attached and in their original condition. We may be unable to accept a return where tags have been removed.

Items marked Final Sale cannot be returned for change of mind.

Once your return arrives at our warehouse, please allow up to 2 BUSINESS DAYS for it to be inspected and processed.

You will receive an email confirmation once your REFUND, STORE CREDIT, or EXCHANGE has been processed.

Please note that refunds to your original payment method may take additional time to appear depending on your bank or payment provider.

Yes. Eligible items can be exchanged for another available size or colour. Exchanges are subject to stock availability.

Return shipping costs [$X] and is [PAID UPFRONT / DEDUCTED FROM YOUR REFUND OR STORE CREDIT].

Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.

To start a return, please VISIT OUR RETURNS PORTAL. 

You will need your order number and EMAIL ADDRESS 

Once your return has been approved, you will receive instructions on how and where to send your item.

We're sorry that your item hasn't arrived as expected.

Please contact us at info@mydearmabel.com within 3 days of receiving your order and provide:

• Your order number
  
• A description of the issue
  
• Clear photos showing the fault or damage
  

Our team will review the issue and get back to you as soon as possible with the next steps.

We're so sorry for the mix-up. Please contact us at info@mydearmabel.com with your order number and a clear photo of the item you received.

Our team will assist you with resolving the issue.

We accept [VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, AFTERPAY, SHOP PAY, APPLE PAY, GOOGLE PAY, ETC.].

Available payment methods will be displayed at checkout.

Yes, we offer [AFTERPAY / KLARNA / ZIP / OTHER], allowing eligible customers to split their purchase into instalments.

Terms and eligibility requirements are determined by the payment provider.

Please check that:

• The code has been entered correctly
  
• The promotion is still valid
  
• Your order meets any minimum spend requirement
  
• The items in your cart are eligible for the promotion
  

Some discount codes cannot be combined with other promotions or used on selected items.

If you're still having trouble, contact us at info@mydearmabel.com before completing your purchase.