Returns & Exchanges

Returns

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, in its original packaging, and free from any perfume, makeup, or tan marks. You'll also need the receipt or proof of purchase.

To start a return, please visit our returns portal 

Once your return is requested and accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@mydearmabel.com.

Change of mind

We accept change-of-mind returns within the 21-day window, provided the item meets the conditions above. For change-of-mind returns, you're responsible for return postage, and original shipping fees are not refunded.

Store credit

Prefer to shop again with us? We'd love to offer store credit — it's the fastest way to get your refund back in your account, with no wait on bank processing times. When your return is approved, just let us know you'd like store credit instead of a refund and we'll issue it straight away. 

Exchanges (sizing)

Need a different size? Return the item you have, you cover return postage, and once we've received and inspected it, we'll ship your replacement to you free of charge.

Because our pieces are made in limited runs, we recommend emailing us at info@mydearmabel.com before you send anything back, so we can set aside your preferred size and avoid disappointment.

Damages, faults & wrong items

Please inspect your order on arrival and contact us immediately if your item is faulty, damaged, or if you've received the wrong piece, so we can evaluate the issue and make it right. For faulty or incorrect items, we cover the cost of return postage.

Final sale items

Sale items and gift cards are final sale and are not eligible for change-of-mind returns or exchanges.

This does not affect your rights under the Australian Consumer Law. If a sale item is faulty, not as described, or otherwise fails to meet a consumer guarantee, you're still entitled to a remedy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of our returns policy above, including to sale items.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 3–5 business days of inspection. Original shipping fees are not refunded for change-of-mind returns.

Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we approved your return and you still haven't received it, please contact us at info@mydearmabel.com.